WELCOME TO THE ZENKAYA!
We are so happy to welcome you to Rosemary Hill! We hope you will enjoy your stay with us. Below please find some helpful information for your visit.
COMPLIMENTARY
As a courtesy, we have provided complimentary welcome treats – fresh seasonal fruit, bottled water, dried fruits and nuts, rusks, cookies, milk, coffee and tea.
You are welcome to enjoy these, however, as this is a self-catering unit, we do not replenish it during your stay.
You are welcome to use the following products but we kindly ask that you leave them behind: shower gel, shampoo, conditioner, sanitizer, body lotion, tissues, insect repellent and room spray. Most of these products are available for sale in the Farm Shop located at the main entrance.
WIFI
We offer WIFI as a complimentary service. Kindly note that this is a best effort service.
The internet is set up to support the following: banking, emails, social media.
Please note that we are in the hands of our internet service provider and although we have very acceptable uptime we cannot promise or guarantee internet availability.
Password: FarmLiving!@
GENERAL CONDUCT
Please respect other guests and restrict smoking to outdoor areas. Ashtrays are provided on the patio.
Please respect your neighbours by not playing loud music after 22h00.
PARKING
Please park in designated areas and refrain from blocking the road. Please do not park on grass lawns.
ARRIVAL & DEPARTURE
Check in time is at 14h00 or earlier with prior arrangement
(additional charges will apply).
We kindly ask that the room is vacated by 10h00 or later with prior arrangement,
(additional charges will apply).
Please hand in your room keys at the Rosemary Hill Coffee Shop upon departure.
Remember to kindly disclose any breakages ASAP.
IRON
The iron is in the cupboard underneath the kitchen sink, the ironing board is behind the shelf of glasses.
HOT TUB
Your wood-fired hot tub takes 90 minutes to heat up. If you would like us to light it for you, please call us: 083 235 6857
Please note that the latest we can light it is at 15h30. However, as soon as you check in, it is your responsibility to keep the fire going by topping it up with wood every half hour or so, simply lift the lid of the steel box and carefully add more pieces of wood. Should you battle with the fire, try adding more pine cones or thinner pieces of wood.
POOL
There is a swimming pool and self-catering bar available for use by all guests, situated at The Village.
Please refer to the map for directions on how to get to the pool.
We reserve the right to ask you to leave if pool rules are not adhered to.
Please refrain from using our white towels at the pool. Please use the pool towels provided.
Keys to the pool toilets are kept in the key box. You can unlock the key box with code 5796. Please return the keys to the key box when vacating the area. We ask that you leave the area as you found it.
No noise or loud music after 22h00! Please be considerate towards our residents and neighbours.
GYM
The gym is complimentary to guests aged 16 and older. It has free-weights, a circuit machine and functional fitness apparatus.
To gain access through the door, touch the panel to activate it, then enter the code: 202120* to open the door.
Please close the door when you leave.
TAKING A SHOWER OR BATH
Our water comes from boreholes – there may be an inconsistency in water pressure at times. Please use water sparingly.
WASTE WATER SYSTEM
We make use of french drains on the farm. They are designed to handle water, human waste and tissue paper only.
Please do not flush the following down the toilet, basins or kitchen sink:
Cigarette butts, paper towels, sanitary pads or tampons, condoms, disposable diapers, anything plastic or similar non-biodegradables.
Avoid washing food scraps, coffee grinds and other food items down the drain.
MEDICAL EMERGENCIES
For First Aid during business hours, please call the Duty Manager on +27 83 235 6857
Your closest Hospital is Life Wilgers Hospital, approx. 15 min away.
Take the N4 towards Pretoria, take the Simon Vermooten off-ramp
and follow the signs.
For an ambulance, call Netcare +27 82 911 or Life Med +27 861 086 911
SECURITY
For your peace of mind, we have 24-hour security patrolling the estate.
The guards are dressed in uniform – some of them drive around in a branded bakkie, others are on foot.
They carry a torch and a two-way radio.
BREAKFAST
Guests staying over on the farm can enjoy a complimentary breakfast!
Breakfast is served from 07h30 – 09h30 to allow you to return to your room to pack up and check out by 10am.
Please note that The Greenhouse Café is closed from Monday to Thursday.
Rosemary Hill’s Coffee Shop is open 7 days a week.
GAS STOVE
Push and turn the knob which will create a spark that will turn into a flame that you can regulate. Please remember to turn the gas off after using.
BRAAI AREA
The gas braai and fire pit is located outside the Zenkaya.
Please make sure to totally extinguish fire/coals/wood when you call it a night as we are in a forested area. Please don’t make fires in any other places.
MAKING A FIRE
You will need:
- Matches\Lighter
- A firelighter or two
- Kindling and sticks
- Dry firewood
These have all been provided for you.
Step 1:
Create a 4-story, log cabin-style structure in the fireplace/braai/firepit with the dry firewood provided. Use the larger pieces of wood at the bottom.
Step 2:
Add kindle and firelighters to the inside of the structure.
Step 3:
Use split logs and sticks to build a teepee structure over the kindling and firelighters.
Step 4:
Light the kindling and firelighters, add wood as necessary to maintain your fire.
Please only make fires in designated areas and make sure to extinguish outdoor fires properly after you are done.
WINTER
The Zenkaya has been conveniently equipped with an A/C unit. Please use the remote control to regulate the temperature. For optimal efficiency, please keep all windows and doors closed. Please remember to turn the A/C off when leaving the unit.
Electric blankets are fitted in Winter.
SUMMER
You will find electric mosquito repellent units already plugged in. Please keep windows and doors closed to ensure the mosquito repellent works effectively.
The Zenkaya has been conveniently equipped with an A/C unit. Please use the remote control to regulate the temperature. For optimal efficiency, please keep all windows and doors closed. Please remember to turn the A/C off when leaving the unit.
POWER FAILURES
In the event of a general power failure, please be patient. We have a generator that starts up in 20 to 30 seconds. If you find that the power has been off for more than 5 minutes, please let us know and we will attend to the matter.
WILDLIFE
Be aware that we have resident Bush Babies who love to pick the insects from the windows. We also have Vervet Monkeys in the area, they are not a bother, but please don’t get a fright if they come and play on the roof.
Please don’t feed the monkeys, or leave any food unattended as this will encourage bad behaviour.
Please close all windows and doors when leaving your unit.
ROWDY DOGS
Occasionally, dogs from a neighbouring farm may bark during the evening, and the sound can sometimes carry through to some of our units. While we understand this can be a disturbance, it is unfortunately beyond our control. We sincerely apologise for any inconvenience this may cause and appreciate your understanding.
FOR ASSISTANCE DURING YOUR STAY
If you have any questions, requests or maintenance issues, please feel free to contact the Manager on duty:
+27 83 235 6857 or alternatively, +27 73 397 4661
In the case of poor reception on the farm, please send a WhatsApp message.
If you have any feedback or suggestions, please e-mail us on: farmstays@rosemaryhill.co.za
Facebook: farmstaysatrosemaryhill
Instagram: @farmstays_at_rosemary_hill
You are welcome to leave a review on Trip Advisor under Rosemary Hill Accommodation.
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